Posts Tagged ‘Leadership’

Mentoring Magic

Monday, February 2nd, 2009

I have delivered workshops and keynote presentations on the topic of Mentoring for the last 5 years.  My clients, like any organization today, are realizing that there are tremendous benefits to be derived from having a formalized Mentoring program in place.  Some of the benefits are:

  • addressing gaps in knowledge management/corporate memory, as older workers plan to retire in the next 5 years
  • being recognized in recruitment efforts as an employer or choice, as new talent is both interested and well versed in the topic of mentoring
  • using mentoring as a way to assist in retention of staff, since the confidential nature of the relationship facilitates open discussions about the protege’s motivation and general job satisfaction
  • providing for career management and development of key talent, since mentors can provide valuable information and networking opportunities to impact human resource/succession planning

Beyond these benefits, which are significant to any employer, Mentoring programs provide another huge opportunity – mentor engagement!!  Talk to just about any mentor, and they will comment on how the experience of Mentoring increased their own engagement and energy for their work, as much (if not more) than the protege experienced!  The magic of Mentoring is that while it is often positioned to benefit the protege, the real benefits to the organization go beyond the protege to the mentor!

I also happen to deliver workshops and keynote presentations on Pre-Retirement Lifestyle Planning; and consistently the message of the near-retiree is ‘I want to leave on a high note in my career’; ‘I want to leave a legacy’.  Positioning your Mentoring program to benefit both parties involved means that the organization benefits from higher productivity on all levels.  Additionally, you’ll have a lot more interest from senior staff to volunteer when they are reminded that there are trendous benefits to being a mentor.

Another workshop I have delivered for select corporate clients is Attendance Management.  In every session, the challenge of engaging and motivating older workers comes up.  Certainly not every older worker is under-performing (most I know are very high performers); however, there are some.  In these workshops, managers who attend will readily admit that often their older workers are disengaged and demotivated (just putting in time) because they are treated that way in the organization (“John’s ‘retired’ on the job so we don’t consider him for new projects”).  Think about the possibilities to impact performance with this group by engaging, and re-energizing them, as mentors.

If you have not already thought about implementing a Mentoring program in your organization, read this article on Mentoring and consider the benefits to you, your staff, and your business results.

Feedback is Information

Thursday, March 20th, 2008

Years ago, I met two very wise individuals. They taught me a lesson that literally ‘changed my life’. That lesson was that feedback is information; and that when people give you feedback they are really telling you about themselves. Let me explain.

As a workshop facilitator with audiences filled with supervisors, managers, and organizational leaders on a regular basis, the topic of feedback comes up regularly. When my audiences are not filled with leaders, they are filled with people who work for leaders…and the topic of feedback comes up regularly in these sessions too! Everyone seems to want it, and seems to see great benefits in giving and receiving it, and yet not many of us are engaging in it! I think a big part of the reason for this is a lack of understanding and appreciation that feedback is just information – it is not ‘truth’.

When someone gives you feedback, they are really telling you about their view of the world – their expectations, their experience, their likes and dislikes. It is just information for you and does not mean that it IS reality – it’s just their reality (in that moment, in that situation).

So, if John says ‘you are great!’, that is nice for you to hear, but it does not mean that you ARE great…it just means that John thought that something you did or said or did not do or say, was ‘great’ as he defines it. Just like if Sam said ‘you are rude’, it just means that Sam thought something you did or said or did not do or say, was ‘rude’ as she defines it. It does not mean that you ARE rude.

When you think of feedback as just information, you can be curious about the information you get and use all feedback as a learning opportunity – an opportunity to learn how others around you view the world, including how they interpret your behaviour. So, you can respond with something like ‘Thank you, John. Now help me understand what I did or said that was ‘great’ to you!’ or ‘Thank you, Sam. I am curious about what I did or said or didn’t do or say that was ‘rude’ to you.’

I am reminded of a lovely quotation by Gene Early, ‘Feedback is not absolute truth, but it is truth to the person delivering it.’