Archive for the ‘Leadership’ Category

Happiness, Productivity and The Law of Attraction

Sunday, March 1st, 2009

I believe that most of us understand that, generally, happier employees are more productive; they achieve better results for themselves and for the organization.  There is a lot of research to support the importance of positive emotions at work.  Much of my work is with leaders in organizations, who certainly understand this connection; and who are curious about what they can do to facilitate, encourage, and nurture happiness at work.

The first piece of advice I have for these leaders relates to a fundamental belief I have about effective leadership: you must model the way!  If the leader is not experiencing happiness and positive emotion at work, it is highly unlikely that the team members will either.  It is not enough to say the right words at a meeting, hoping to inspire the team to be pumped up and excited about their work.  If the words are not connected to true positive emotion in the leader, they fall flat.  And…if the leader is not ‘feeling’ what they are saying, they are less able to attract that feeling in others.  Have you noticed how much more believable, inspiring, and attractive someone is who is truly congruent with the message they are delivering?  As I work with leaders across a variety of organizations weekly, I continue to confirm that every leader indeed WANTS a happy team…and also WANTS that same experience for themselves.

So, what can you do to begin to create it for yourself and your team?  Try the three principles of the Law of Attraction as outlined by Michael Losier in his book of the same title.  1) Identify your desires.  You might, for example, identify what it is that you want to see in your team.  “I want a happy, productive team; who are smiling, laughing, sharing information, and connecting to explore opportunities and solve problems.”  2) Give your desires attention.  Once you have identified your desires…see them, hear them, feel them.  What are the cues in your environment that provide the evidence you seek?  How will you know your desire is manifested?  How will you know it when you see (hear, feel) it?  3) Allow your desires.  When you focus on what it is that you want to see, hear and feel; that is exactly what you will notice and experience.  Your attention is diverted from what is contrary to what you desire, to magnifying those moments when what you desire is before you.  Your focus will help to grow, or magnify the experience; you’ll then experience more of it yourself, you’ll then put more of it out into the workplace (model it), then you’ll get more of it, and so on, and so on.  See it, be it, free it!

Try this out; and comment back with a story to share.

Mentoring Magic

Monday, February 2nd, 2009

I have delivered workshops and keynote presentations on the topic of Mentoring for the last 5 years.  My clients, like any organization today, are realizing that there are tremendous benefits to be derived from having a formalized Mentoring program in place.  Some of the benefits are:

  • addressing gaps in knowledge management/corporate memory, as older workers plan to retire in the next 5 years
  • being recognized in recruitment efforts as an employer or choice, as new talent is both interested and well versed in the topic of mentoring
  • using mentoring as a way to assist in retention of staff, since the confidential nature of the relationship facilitates open discussions about the protege’s motivation and general job satisfaction
  • providing for career management and development of key talent, since mentors can provide valuable information and networking opportunities to impact human resource/succession planning

Beyond these benefits, which are significant to any employer, Mentoring programs provide another huge opportunity – mentor engagement!!  Talk to just about any mentor, and they will comment on how the experience of Mentoring increased their own engagement and energy for their work, as much (if not more) than the protege experienced!  The magic of Mentoring is that while it is often positioned to benefit the protege, the real benefits to the organization go beyond the protege to the mentor!

I also happen to deliver workshops and keynote presentations on Pre-Retirement Lifestyle Planning; and consistently the message of the near-retiree is ‘I want to leave on a high note in my career’; ‘I want to leave a legacy’.  Positioning your Mentoring program to benefit both parties involved means that the organization benefits from higher productivity on all levels.  Additionally, you’ll have a lot more interest from senior staff to volunteer when they are reminded that there are trendous benefits to being a mentor.

Another workshop I have delivered for select corporate clients is Attendance Management.  In every session, the challenge of engaging and motivating older workers comes up.  Certainly not every older worker is under-performing (most I know are very high performers); however, there are some.  In these workshops, managers who attend will readily admit that often their older workers are disengaged and demotivated (just putting in time) because they are treated that way in the organization (“John’s ‘retired’ on the job so we don’t consider him for new projects”).  Think about the possibilities to impact performance with this group by engaging, and re-energizing them, as mentors.

If you have not already thought about implementing a Mentoring program in your organization, read this article on Mentoring and consider the benefits to you, your staff, and your business results.

Smile; and the World Smiles WITH You!

Tuesday, December 30th, 2008

I have always been fascinated at this time of year.  People are generally pretty happy as the holiday season approaches; although we are busy, we tent to more often smile at each other and wish each other a ‘Merry’ this or a ‘Happy’ that.  Have you noticed that when someone smiles at you, the urge to smile back is irresistable?  Really, it IS irresistable!

I recently read about the latest discovery in Neuroscience; the presence of mirror neurons.  Mirror neurons are exactly what makes a smile from someone irresistable; when you see a smile, your mirror neurons engage and you smile back.  Of course, the same is also true.  Seeing a frown, inspires a frown back. 

There is something else that is interesting about this discovery of mirror neurons, and about what we have discovered lately about social intelligence (and how we catch each other’s emotions, just like we catch colds from each other).  When you see someone else smile, and you smile back; the muscles you use in your face to smile signal to your brain that you feel good…and you start to feel good.

Try an experiment.  Head out to do your usual chores.  Then, smile…regularly.  What do you notice?  I’ll bet you notice MANY smiles back at you!  You will definitely feel better; and guess what, you will have a role in others feeling better too!  No better gift, I think, at this time of year!!

Happy New Year!!

How Positive Psychology can Work at Work

Sunday, October 26th, 2008

Check out Martin Seligman talking about Positive Psychology on Ted.com.  I had the privilege to see Dr. Seligman speak at an Appreciative Inquiry conference last year and I was impressed with his ability to simplify what could otherwise be a complicated subject.  I believe we have enormous opportunities to integrate the results of his research into today’s workplace; impacting productivity as well as global happiness!

We commonly speak in workplaces about the challenges of increasing employee engagement.  What we are missing often are the two keys Dr. Seligman cited – being able to use our strengths more at work (and – most importantly – being able to adapt the way we do our work to capitalize on our strengths), and being connected to a meaning higher than ourselves. 

With the first, we can be more creative at designing jobs for people instead of making people fit jobs as we have designed them (refit jobs to people, not people to jobs).  With the second, we can talk more about purpose at work every day; ask ‘why’ regularly (Why are you in your organization?  What purpose do you serve?).

What do you think? 

Beliefs are Views: What is your Leadership Lens?

Monday, May 26th, 2008

Have you ever wondered why some people are able to consistently deliver an outstanding performance, while others are seemingly unable to achieve ‘excellence’?  My experience has shown that achieving high performance has less to do with your physical or cognitive abilities, and more to do with your emotional state.  High performance is mostly related to what you think about…because that is connected to what you feel which impacts what you will do.  Your thoughts, of which beliefs are a huge part, impact the energy you need to keep moving toward your goals, and surpass them.  It is no secret that many exceptional athletes spend a significant portion of their training time, preparing their minds.

Life doesn’t ‘just happen’ to you.  You, in fact, are in much more control over your experience than seems obvious at first glance.  By becoming more aware of your thought patterns, you can learn how they influence your behaviour choices and ultimately, how others perceive and respond to you.  I like to think about the connection in this way:  Beliefs impact Energy (feeling), which affects Behaviour, which in turn influences Outcome (result).

Let’s look at an example.  Imagine that a job opportunity has just been posted in your organization.  You think that you will not be successful in the application process and that all of your effort in putting together a resume and researching the job will surely be wasted (Belief).  You begin to feel de-motivated (Energy).  Since you doubt that you will be successful, you put little effort into putting your resume together and you do not even bother researching the job further (Behaviour).  The end result is that you don’t get the job (Outcome).  This cycle is commonly referred to as a self-fulfilling prophecy; your predisposed beliefs affect your energy (feeling) and your behaviour so much that you end up creating the very experience that, in this case, you did NOT want.  The same can be true for an example in the reverse.  Imagine that you are thinking that you have a very good chance at the promotion, that you have worked hard and have demonstrated your competency and worth to the organization (Belief).  You will likely feel confident and motivated (Energy) and will put extra effort into preparing your resume and getting ready for the interview by conducting extra research into the job (Behaviour).  You will also most assuredly have a better chance at getting an interview, and will perform better in the interview with this frame of mind (Outcome).  Even if you do not get the promotion, you will have a top notch resume ready to go, you will have performed well for the interviewers, and you will have learned more about yourself and the job opportunities in your organization; all of which will contribute to increasing your success in the future. 

My current work allows me to meet a variety of people from all walks of life; ranging from executives and professionals in private and public organizations to at-risk youth in an employment program.  Over the last 15 years, I have carefully watched those who are considered ‘star’ performers in their organizations.  From those observations and from my own experience, I have noticed that certain personal beliefs impact a person’s ability to achieve high performance.  Anyone can incorporate these beliefs into their own life if they wish, by assuming them to be true.  They are:1) Beliefs about Performance:  Excellent performers believe that people will do the best they can, make the best decision/choice they can, given the information and resources available to them at the time.  This way, when people do not perform as you expect, you will not be stuck in blaming or anger, neither of which are useful to you or the other person; but you will be free to seek positive solutions and actions to move toward the performance desired.  2) Beliefs about Opportunity:  The most resilient and creative individuals believe that even with big problems, there are positive opportunities available.  3) Beliefs about Ownership: Individuals performing at high levels believe that each person is responsible for his or her own experience; I am responsible for my own thoughts, feelings and behaviour; and you are for yours.  4) Beliefs about Reciprocity: High performance requires a belief that you get what you give.  When you think about it this way, if you are not GETTING something that you want, rather than looking outside of yourself, look inside at what you are GIVING.  5) Beliefs about Feedback:  Maintaining high performance requires that you get feedback from others about how they are experiencing you.  Think about each of the beliefs outlined above.  When people give you feedback about your performance (1), you know that you performed your best given the information and resources available to you at the time.    This will cue you to the fact that you have an incredible opportunity (2) for learning; you will be curious and inquiring about the specifics of the feedback information.  You will also be able to avoid defensiveness (when the feedback is ‘negative’) or unreasonable ego-inflation (when the feedback is ‘positive’) because you will know that the person giving the feedback has ownership (3) over the information.  They are really telling you about their definitions of good or bad; about their values and beliefs about performance.  That, of course, does not diminish the value of the feedback; you simply realize that the ownership for the feedback lies with the person providing it.  Reciprocity (4) means that since you believe in getting what you give; when you give feedback to others you apply these same beliefs to your delivery.  This will affect how receptive others are to hearing feedback from you, a requirement for building solid interpersonal relationships.You really can ‘change your mind’, and change your life.  Altering, or re-programming, a previously limiting pattern can create new opportunities for achieving high performance.  Deliberate focus on altering limiting beliefs and changing them into more enabling beliefs, can create opportunities for new personal patterns…and new results!